Shipping Policy
At Granos, we are committed to delivering your products—whether beverages, filters, or brewing gear etc. — to your doorstep quickly and safely. Please read our shipping policy below to understand our process and responsibilities.
1. Delivery Timeframe
We aim to dispatch all orders within 24 to 48 hours of confirmation. Delivery timelines may vary depending on your location, but generally, you can expect to receive your order within 2 to 5 business days across Pakistan.
2. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address.
If you wish to return or exchange an item, please note that shipping costs are non-refundable.
In case of a refund, the return shipping cost will be deducted from the refund amount.
3. Inspection Upon Delivery
Please inspect your package at the time of delivery. If you notice any damage or defect, notify our customer support within 24 hours of receiving the item to ensure prompt resolution.
4. Damaged or Defective Items
If your order arrives damaged:
Contact us within 24 hours via email or phone.
We will replace the item and deliver it to the same address at no extra cost.
Contact Us
If you have questions regarding shipping or delivery, feel free to reach out:
- 📍 Granos, Gulistan-e-Johar Block 7, Karachi, Pakistan
- 📞 0332-8444809
- 📧 info@granos.com.pk